Legal draft · review required
Refund Policy
Read the plain-English draft ClientNest refund policy for paid plans and billing questions. This policy must be reviewed by a lawyer before use.
Requesting help with a payment
If you believe you were charged incorrectly or need help with a plan payment, email [email protected]. Include the account email, payment date, amount, currency, and any transaction reference. Do not send passwords or full card or wallet credentials.
How a request is reviewed
ClientNest plan payments use a request and review workflow. The final policy should state when a payment is considered received, how an approval or rejection is communicated, and how refunds are returned for each supported payment method.
Where a refund is legally required, this policy does not limit rights that cannot be excluded by law. Any timing commitment must be confirmed by the service operator and payment provider before it is added here.
Client invoices are separate
Invoices that a freelancer or agency creates for its own client are separate from ClientNest subscription charges. Questions about those invoices should be directed to the freelancer or agency that issued them.
Review before publishing
Replace this draft with approved terms that specify eligibility, deadlines, payment method handling, processing times, and applicable exceptions. Contact [email protected] with questions about a ClientNest plan payment.
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